Shipping & returns
Shipping & Return Policy
Important to know
- For orders below €25 the shipment fee is €3,95. Free shipping above 25 euros. (Rates only apply to shipments within the Netherlands and Belgium)
- pick up of your order in the warehouse is always free of charge
- Return costs are At your own expense
- Returns are only allowed within 14 days after receipt of the order. Return your order in a few steps using our portal.
- We ship orders to the following countries:
- Netherlands, The
- United Kingdom
- Czech Republic
(note: we depend on our carrier and therefore not liable for any delay).
If you order after 4 p.m. on a work day, your order will be shipped the next working day. The same applies to orders placed during the weekend.
It is possible to pick up your order at our warehouse in Breda (Minervum 7385, 4817ZH) without shipping fee. This is possible on working days between 9 a.m. and 4.30 p.m.
If you receive a broken product, please contact us immediately. We will offer an appropriate solution! This also applies when an item is defective after minimal use.
* Some of our products cannot be returned. This is a matter of hygiene.The following products may NOT be returned:
- teethers, cuddly toys, as well as cuddly blankets and pacifiers
- all washable products, such as washable sanitary towels, washable tampons and washable diapers.
- all swimming diapers
- packs of diapers that have already been opened (unopened packages may be returned)
- all products of which the seal has been broken or the packaging has been clearly opened, such as menstrual cups or doddle bags.
- Used products or opened packaging
You can send your return to: Grace is Green, Minervum 7384, 4817 ZH, The Netherlands
If you are unsure whether we accept your return? We strongly advise to contact us.